There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. If the item isn't too big or heavy, that may be a possibility. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Is Getting a Refund for a USPS Late Delivery Possible? It depends on the reason for the return. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. on It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. The stilts were a pretty great find! Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Well be able to help you quickly by chatting with you online or through a quick phone call. Can I still get a full refund? We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. After following these steps, eBay will stop automatically approving your buyer's returns. What happens if the item is damaged while it's being returned? Just initiate it as such, and the seller can either approve or deny it. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Also we would never sell a broken item pretending that it was not broken. We are only stating what happened to us- sorry if that is unbelievable. I worked retail for 35 years. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. Sit back and relax while we do the work. Select your carrier and enter the tracking number. Choose the label you want to send to your buyer. I don't plan on stopping any time soon. . 04:43 AM. Tips for returns You can also check the progress of your return request at any time. As to a Return within the GSP for Not As Described, I would assume the same principle applies. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. "Birth certificates show that you were born. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. We appreciate the feedback. But, like I said, all I got was a form letter. Birth certificates show that you were born. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! And is it mostly positive? If youre a reseller in 2023, you can find deals on items in many places. As others have said, why have the customer pay (dearly) to return a useless item? Thanks for the good suggestion. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. Or perhaps send a replacement if you return the item via untracked shipping? Select Mark as sent. High-quality, easy online ordering, quick shipping. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Ask the buyer to use a label you sent along with the item. Love seeing what you guys findVery cool find on the stilts! Hopefully he will be able to. eBay is no different. .. just like we do now when buyers claim they never received the item! 04:41 AM I sell on many platforms, and have been selling on ebay for over 15 years. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. I wasnt even expecting them to put the money back in my account right then. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If you need help, you can contact us. Photographs show that you have lived. -Unknown. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. See the Abusive buyer policy for more examples of activity that we don't allow. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Comment below and let us know what happened and how you resolved it. We do not give refunds and this buyer did not read the terms. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Transfer money online in seconds with PayPal money transfer. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Message 3of 4 latest reply 3 Helpful If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Many eBay sellers accept returns if you've changed your mind. Home Equipment Ebay Returns Who Pays Shipping. If you select Other, enter the carrier name. Who pays return shipping on PayPal? Why would the buyer be liable for return shipping if damaged by the carrier? I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. Otherwise not as described on arrival. Heres how to send your own label from the View return details section: Shipping labels for international returns. Thanks. Death certificates show that you died. :) OutsideObserver2 3 yr. ago If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. I agree. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. If you don't ship the return by that date, we may close the request and you won't receive a refund. 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Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Oh, I totally agree. 4 min article. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. There are several ways you can send an item back to the seller. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Of if a situation arose where it needed to be returned to me, I would send them the postage. Returns will not be accepted without prior authorization. Jen in Indiana. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. You must have gotten just the right customer service rep at just the right time to have had no problems. This may take a few days. That's not "new". On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . the Transaction Details page may have the requested insurance information. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. A similar issue happened to us recently. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. I grew up in Central Florida and have lived here my whole life. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. eBay Money Back Guarantee covers most transactions on eBay. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Language barriers may make it difficult to purchase an international return label. Damaged Item Who Pays Return Shipping? For more detail, read our blog on fixing scratched lenses. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Copyright 1995-2023 eBay Inc. All Rights Reserved. Log on DoNotPay in your web browser and we will help you. If they agree, youneed to send funds to cover the cost. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. you misused the product or service in a way that contributed to the problem. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. Check the seller's return policy in the listing to see who is responsible for return shipping costs. What does the EBAY Commuity feel about this. We tried reasoning with them but they would not budge. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. 2 min . If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. I'm more irked than upset about this basically because there isno provision for flexibility. If they deny it, escalate it to eBay and they will more than likely rule in your favor. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. So the buyer gets 6.50 from eBay. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. Use the phone over e-mailing when you want a response ), and told them the situation. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Grab our Beginners Guide to Selling on eBay to help you get started the right way. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. Select your reason for the return and enter a comment about why you're returning it. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. The seller will also pay for return shipping. Its important to request the refund within a timely manner. Who covers the shipping costs depends on why you're returning it. So CALL eBay when something like this happens. They can then print the label and use it to send the item back to you. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way.
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