I can't really remember what specific package I mailed it in. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Is it possible to contact their police department? If so, it's definitely not a package I've sent out. I talked to manager and simply were told nothing can be done. I asked for a picture from the buyer and it was some plastic item. Update 2: So my next step was to file claim with UPS. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. eBay somehow refunded the buyer automatically when the return was delivered. Is there any point in doing that? I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Parcel comes back, buyer is less than helpful, I refund, get a neg. Welcome to the Selling board! I will try to ask the questions? As its a scam, you will never see your money or your items again. They have always just put new shipping labels over the original label on the unopened package. Accept it and issue return label. So supervisor said I will close the case in your favor. Thanks for the reply. Sizes: XS to 2XL. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. 10/31/2020 at 3:54 pm #83017 Antique Frog Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Save the case number that the USPS gives you. In most cases, the refund takes 3 to 5 business days to process. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. His failure to reply to me or send pictures until after Case was decided on his favor was strange. From the "Reason for replacement" drop-down menu, select "wrong item was . Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I also ask if you have me mixed up with another seller you've purchased from recently. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. WARRANTY AND INFORMATION. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. 1. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Refund, repair or return. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. package or mail missing? The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you find an item on eBay that you think is fraudulent, report the listing directly. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. . Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. All items are made out of High Quality fabric. what is beyond infinity most expensive car ticket. I take pics and and email amazon all the details of before and after and the condition it is come back - Record any serial numbers or unique codes. 11. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Was full of marks. They sell fake goods and don't pay taxes. Create an account to follow your favorite communities and start taking part in conversations. So Im hoping he doesnt return anything. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? What's the tracking number? Both early political pieces. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. You purchased a specific quantity of an item, but received the wrong amount. 01:30 PM. Its usually not a good idea to trade with accounts that have bad feedback. So unfair. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. They offer some sort of limited-time discount in order to create a sense of urgency. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I only sell local, mainly to avoid hassle. The item is missing parts or features, and this was not disclosed. IN THE LAST STRIDE. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Listen to this weeks podcast to hear sourcing methods from a seller! Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Usually it will say the name on the package signs for it even if the signature is someone else. I sent a seller an offer on an item and she accepted. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. The thing to remember is that these slip up were t. I did became a pain with calling everyday and today calling 5 times. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Never saw it in my life. Powered by Discourse, best viewed with JavaScript enabled. Press question mark to learn the rest of the keyboard shortcuts. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. For things like graphics cards your best bet is to sell locally, all cash. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. It sucks. 06:44 AM Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. 03:13 PM. why it was refused and Never heard back. Is it not possible to take pics of item A and still send B? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. So eBay took the loss when they refunded me. Fabric: Polydex. Do not refund first and try to appeal after. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. They can claim the item was not received, claim a refund and make off with the expensive item. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Press J to jump to the feed. on Report a buyer if you think they have acted illegally or fraudulently here. If he ghosts you, you scared off a scammer. Go to usps site and fill out the mail fraud form. So we repaired and return an annoyed customer but couldnt do anything about it. 06:46 AM. Do not do that. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. A little detective work might find the answer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . This scam is a new twist on the offer of overpayment. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Add any photos you have of the wrong package. - edited Honest mistakes happen. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Cheaper seller scam: Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. They needed his phone number but I did not have it. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. I have sent the item you ordered to the address on file with ebay. By ARTHUR WRIGHT. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. What should I do? Answer (1 of 4): Hi. They look the same to me.. on You can request that the buyer send the item back to you immediately. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Copyright 1995-2023 eBay Inc. All Rights Reserved. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. You would want your copy to be short and engaging, informative but not stiff. We had a top where it was returned with snot. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. It's so unfair to write eBay sellers off like a bunch of cheap scammers. I had a customer contacted me that the item was damaged in transit. Unfortunately for you, the item is a replica of the one you sent. But I would like to reach more buyers. Copy and save both forms before submitting them. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Once payment is confirmed you ship it promptly. The buyer then tried to repeat that same scam several times. 26-05-2020 Privacy Policy. People are getting desperate, violent and all kinds of other things lately. How do they sell my exclusive manufactured trademarked product for lees than I do?? 26-05-2020 Yeah you filing that stuff 100% does nothing. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. There's usually another new label then. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Some of this advice may be second nature to you, or may not apply to all sales. Is it possible they received it from another seller? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Otherwise she wouldn't have bothered. This is what it takes to get ebay to appeal a return in your favor. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. In this case, the purchase may be completed without flaw. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I will report this to the post master. Disputes about the quality of the item are not billing errors. The buyer confused me with another seller. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Gift card scammers reach out to victims by phone, email, or social media. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. This is the message:Just wanted to say that the item I received was not this one. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. What would you do? You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I know I have to send the refund regardless, right? The one I received is as per the photo. Am I protected against negative feedback in this scenario? Funny thing he could never tell me what he claims he got or send me pictures. In my experience, the wait times are usually short and they do call within the estimated time. Here are some of the most common ways eBay sellers are scammed. PayPal Seller Protection exists to help sellers trade confidently on eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. Buyer sent me picture of something different in the box. Do not refund half. I sold 4 of the same items. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Click on Send. What to do when wrong item received, seller requesting to send to other buyer. 2) Buyer most likely will open SNAD return request. on If you get the item back as a buyer you have the option to relist and recoup your outlay. Ebay found me not at fault and released my funds. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense 26-05-2020 You're not supposed to be liable for anything that happens to it after that. Contact postmaster and file mail fraud. Yes it would be a pain. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. thanks to all for your help. A buyer from Europe orders at item and pays for it. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. 26-05-2020 Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 4) Request return shipping label credit as buyer made false claim. They help the organizations to focus on the other parcels they have to deliver. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. When you issue a refund to the buyer They'll be refunded through their original payment method. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. eBay are only concerned with issues that affect their own profit margins. They may even provide photos of the broken item. There is so much scamming going on Ebay, Sellers dont have a chance. I agree. 1. You have to make them paying you off a better deal than the hassle you will continue causing for them. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. But just the thought of it would scare a lot of scammers into stopping this shit. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I guess it depends on whether the item they are sending back is worth paying the shipping on. I told them to send it back to me and I'll give them a refund. I was hoping it was a post offcie mix up. If the item is sold for more than $750 the item must have signature delivery proof. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. You are welcome to file claims and police reports. That has happened to me. by asking the buyer questions or calling the post office? Im concerned this is a scam. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. This is what people are doing nowadays, so selfish. to fight them over this and go to the Phillippines is beyond annoying. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. 1.6K 17K views 1 year ago Every so often mistakes will happen. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Same thing just happened to me and I was able to keep the earning. At first, it might seem foolish to pass up a generous offer, but often its a trap. Loophole on eBay! I have had a few people say they didnt receive their orders when I know I sent out to all of them. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Visit the nearest USPS location and fill out a request form. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Go to ic3.gov and fill out the internet crime form. but it is really suspect that they created their eBay account the day they ordered my item. I never sold a necklace on ebay period, and never saw that one in my life. QUOTE eBay is very aware that scams occur on the website. New replies are no longer allowed. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I have 100% seller feedback. The item's condition was misrepresented. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. on 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago There is undisclosed damage to the item. However, for large packages and certain types of express service, UPS is the cheaper . They then go to Etsy and order the item from me at full price using a suspect credit card number. I stopped shipping to Canada because of customs problems. And while I'll be cordial, it doesn't bode well. It WAS new in the box. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? You can always appeal later. Am I going to be screwed out of $55? If youre a trusting person, you may send the item in good faith, assuming the email is authentic. That's why I thought maybe they mislabeled. If you have any problems paying for your items, we . For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Other platforms I never had a problem with over 6 years. The law spells out how to challenge billing errors. How were you able to call eBay? If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Example: The listing said "new," but the item was clearly used. Remember that if an offer looks too good to be true, it probably is. The scammers will also ask for your PayPal email address. Aamzon advised we can do what we want. I just wanted someone else to take a look at the photos and tell me what they thought. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 09-10-2020 Person buys 2 things. If they do then you have to either refund or call eBay and try to make your case. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I think most first-time eBay buyers create their account the same day they place their first order. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? "Hi. I manufacture them myself and sell for only one price. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Ask if they want you to dispose of it or return it to them. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Dollars. You can chat with other sellers about anything to do with running a business on eBay. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). FedEx. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". I would do that myself in those circumstances. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. 26-05-2020 You must be new here, in this sub anything and everything is a scam ;). BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs.