The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Your rental credit will expire after 2 years. If you cannot find the confirmation email, please contact us via our website. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Use small print to hide from truth. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. When you rent a car, you will usually need excess coverage. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. If your additional driver is under 30 or over 65, please check your car's terms and conditions. they are untrustworthy. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Keep copies of all relevant documentation you are asked to complete. Due to this protection, it cannot be read by any third party. If not, you will need to purchase the cover at the car rental company counter. 1 Previous_Golf_5959 2 mo. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. It said and I'll recap ,"NOTHING more to pay ". Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Wisecars does not own or operate any Car Rental Companies. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Honestly, never use third-party companies to rent a car. Wisecars cannot amend the drop-off time once the rental has already begun. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. She was very kind and helpful! They may be needed if you wish to make a claim. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. It might take your bank extra time to settle the amount. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Only persons listed as drivers on the Car Rental Agreement can drive the car. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note, making a new booking may result in the change of the Car Rental Company. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. The use of our website signifies your acceptance of these Terms of Service. We do not delete personal data on the request of a third party. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. All rights reserved. Special price and hope that it will be the same at location. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Save. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Your browser settings can be set to inform you before receiving a Cookie. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. My trip to NZ had to be cancelled due to the cyclone that hit the area. You can also find this information in the pick-up and drop-off details. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars is an independent travel broker who does not represent any particular car rental company. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We at Wisecars put together a list of the most important information travelers often miss. Even a basic insurance. Seamless booking experience and great price compared to all other websites. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. In such circumstances, we will cancel your booking with no liability whatsoever. Wisecars customer support is available 24/7. Great help received from the kind persons on whatsapp chat yesterday and today. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Excellent! If you have already provided us with your flight details, the car rental company will be able to track your flight. Wisecars will inform the complaint submitter on how to proceed if needed. Please inform the car rental company straight away if your rental car gets damaged. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We will send you your rental voucher 48 hours before your pick-up time. 185. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. All bookings include free cancellation up to 48 hours before the pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. No charge will be made for amending your booking before the start of your rental. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Never ever use Wisecars. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. In such circumstances, we will cancel your booking with no liability whatsoever. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. %title% %offer% Tbb. Wisecars will process your cancellation refunds in 7 days. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Anyone can write a Trustpilot review. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We use dedicated people and clever technology to safeguard our platform. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. We offer a price comparison of major and independent car rental suppliers around the world! The Car Rental Company must give its consent to repairs and replacements. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Wisecars flagged this review for containing harmful or illegal content.Read more. Here are 8 tips for writing great reviews. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You may also add additional drivers at the rental counter when you pick up your car. I will give you a five star rating. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. He explained to me patiently and clearly. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Please note, it is your responsibility to provide all the above-mentioned documents. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Garantljuk, hogy minden rtkels vals. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). No charge will be made for amending your booking before the start of your rental. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. DeductibleProtection covers up to EUR 1000 of your deductible. Please note, we only delete personal data on the request of the individual. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Reduce your carbon footprint by selecting a greener car hire option. Dominik B was very helpful and nice.However the site is not the best. If you do not agree with any part of them, you must not proceed with your booking. Experience right now is good only just booked will have to wait to see when I pick up the car. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Amendments can only be made up to 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars does not take responsibility for partners response times. That should not even be separate. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Manage bookings effortlessly. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking.
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