Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Bus times vary by individual route, so be sure to check the schedule for your specific route. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The goal: make life simpler for all our employees. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA Customer Experience. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. 2424 Piedmont Road, NE PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Overview Indicate the type of mobility aid used, and if the lift is required. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Customers may also cancel via the MARTA website @ MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. . Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA is a stable in Atlanta and people stay with them till retirement. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. For this reason, different types of eligibility that have developed in the transit industry, including: If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Benefits and job security are a plus also. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). University Program. Customers with schedules that require frequent changes are not eligible for subscription service. If service is to be suspended, the reasons will be provided. MARTA Mobility service is curb-to-curb. Learn more about bikes and MARTA. Click this link[ custserv@itsmarta.com, Write to: MARTA Customer Service Center To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. https://pass.itsmarta.com/Account/Login. MARTA Police (Emergency) 404-848-4911. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Click here to download the Mobility/Paratransit Application. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Train Hours. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. 2424 Piedmont Road, NE Yes, you can register your Reduced Fare Breeze Card and load it online at Alternative format requests may also be made during the application process. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. However, a replacement fee will be charged for each lost or stolen card. When does my Reduced Fare Breeze Card expire? B. Customer must arrive at work, school or appointment no later than 8:00 AM. MARTA Police (Non-Emergency) 404-848-4900. Failure to cooperate with safety related policies may result in injury or loss of service. Customer Service. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. The assigned Mobility bus is scheduled to arrive during this time. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA Transit; 30 Alabama Street, SW Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Wheelchair brakes must always be locked while on the lift. Cards MUST be turned in immediately for a re-placement at no cost. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Partnership Program. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Solicitation or selling goods or services without the express permission is prohibited. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. It is the operators responsibility to ensure that mobility aids are safely secured.