. You should not assume that you will receive a tax deduction for forwarding tickets to a charity or any documents that can be used to support a tax deduction. . Ticket and VIP amenity orders will be processed only if the Ticket Bank has a value greater than or equal to your order, including service fees and applicable taxes. Chicago: Starting January 3, 2022, the city of Chicago will require anyone 5 years of age or older to show proof of full vaccination against COVID-19 to dine indoors, visit gyms, or enter entertainment venues where food or drink are served. The following are the terms of use (Terms) that govern your use of the Account Manager website (the Site), which features advanced ticketing transaction technologies and services (collectively referred to as Advanced Services). Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative result prior to entering the venue. OUR LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS FEES OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH. 0. Get the latest concert news and more from the St. Louis music scene from Kevin C. Johnson. Your account username and password are personal to you. Fee means the amount due for a specific package as indicated on your Invoice. By posting a ticket using the Advanced Services, you authorize us and Live Nation- Hollywood Casino Amphitheatre - Chicago , upon purchase of the ticket by another person through the Advanced Services, to cancel and invalidate your right to use or convey the ticket, and you acknowledge that the posted ticket will thereafter be invalid for entry to the applicable event by you or anyone other than the person who acquires that ticket via the Advanced Services (or any person lawfully receiving the ticket from such acquirer). , we will provide you with replacement tickets or refund you the price you paid for the original tickets, at our discretion. . The Hollywood Casino Amphitheatre in Tinley Park will begin its season Aug. 3 with a concert by 3 Doors Down. Seat views displayed on the Site may not be an exact representation. Throughout the Term, you will have the right to use your Ticket Credit to purchase tickets to Concerts at the Venue. Starting January 15, 2022, visitors 12 and older to certain indoor establishments will need to provide proof of at least one dose of a vaccination regimen. WE TRY TO KEEP THE SITE UP, BUG-FREE AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. Enjoy free WiFi, free parking, and 7 restaurants. , you will be entitled to receive replacement tickets to a mutually agreed upon Concert on the remaining schedule, subject to availability. and any other resale marketplace, provided that: If you post your non-box/suite/table/club seat tickets for sale in a resale marketplace, you must also post them for sale on TM+. Here's a list of St. Louis concerts and venues that are requiring proof of vaccination or a negative COVID-19 test at the door: Fans attending Dead & Companys Sept. 13 concert at the Hollywood Casino Amphitheatre will be required to show proof of vaccination or a negative COVID-19 test within 48 hours. over a year ago. Live Nation- Hollywood Casino Amphitheatre - Chicago may require you to pay a fee, to be a season ticket holder, to be on the waiting list to be a season ticket holder or to comply with a registration or other requirement, in order to view listings of, or to purchase, some or all of the tickets posted for sale. If the Group Manager pays for a ticket, then the Group Manager may cancel ticket distribution at any time, even after you have already retrieved your ticket, in which case you will not be able to use it to attend the event. , you will be entitled to receive replacement tickets to a mutually agreed upon Concert on the remaining schedule, subject to availability. In addition, Los Angeles andSan Francisco require proof of vaccinationfrom those 12 and older to enter restaurants, bars, cafes, theaters, museums, sports and entertainment venues, beauty salons, and all indoor City buildings. Some of the places within the US requiring proof of vaccination or a negative test include: Boston: Starting January 15, 2022, Boston will require people age 12 and older to show proof of at least one dose of the vaccination regimen to enter some indoor establishments. If you have not committed to a new package by June 1. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. We do not represent that Content available on or through the Site is appropriate or available in other locations. Jenna Jones is one of the digital content editors at the Riverfront Times. We are not responsible for the content of those websites, or the privacy practices of those websites. We will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. In suburban Cook County, 55.4% of residents have received at least one vaccine dose, and 44% are fully vaccinated, according to the county health department. The Rev. Please see the below FAQs and our Purchase Policy for more information. In no event will delivery charges or any other amounts be refunded. Some of the Advanced Services are provided by Live Nation- Hollywood Casino Amphitheatre - Chicago , and some of the Advanced Services are provided by Ticketmaster (us or we). (1/3) pic.twitter.com/GSdAkmrSa4, Example video title will go here for this video. The music venue will accept proof of vaccination or negative tests as a physical copy or a photo on a phone. Amtraks USA Rail Pass lets you do it. Entry requirements and venue protocols are subject to change. In such a case, if you did not receive a payment from Live Nation- Hollywood Casino Amphitheatre - Chicago but instead received a credit, then the credit will be entirely reversed (so that you will no longer have a credit), but Live Nation- Hollywood Casino Amphitheatre - Chicago will return the ticket to you that you sold so that you can then use it to attend the event. Tickets forwarded using the Advanced Services are subject to the ticket authentication and delivery fees as disclosed to you by us or Live Nation- Hollywood Casino Amphitheatre - Chicago . Starting today all audience members at Powell Hall will be required to show proof of vaccination or a negative COVID-19 test taken within 72 hours before the performance. Entry requirements and venue protocols are subject to change. You and each of your guests and invitees, as well as any transferee of any tickets and their guests and invitees (collectively, Your Parties) shall comply with all applicable state, federal, and local laws, as well as all rules, regulations, guidelines and protocols established from time to time by LN and the Venue ("LN Protocols"), including, without limitation, the prohibition on reselling Tickets on Venue property, the prohibition on advertising Tickets for resale prior to the public on-sale date, and all health and safety protocols related to COVID-19 or other public health concerns. We each agree that the arbitrator may not consolidate more than one persons claims, and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Stay at this 3.5-star business-friendly hotel in Maryland Heights. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. 9348 Civic Center Drive You agree that you will not sell, convey, give away, forward, otherwise distribute, try to use or take any action that directly or indirectly allows to be cancelled or invalidated: (a) any ticket before or during any time that it is posted for sale via the Advanced Services, (b) any sold, forwarded or otherwise cancelled or invalidated tickets, or (c) any ticket that you have already sold, conveyed, forwarded or otherwise distributed to another. . The outdoor music arena had not hosted a concert during the COVID-19 pandemic. WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS BE SAFE, SECURE OR ERROR-FREE OR THAT THE SITE WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS OR IMPERFECTIONS. You must pay your Fee in full before you will be permitted to place any ticket orders. Series Packages must consist of a minimum of three (3) Concerts, either selected at the time of sale or determined at a later date (Series). By continuing to purchase and use tickets after that date, you agree to the changes. If anyone brings a claim against us related to your use of the Site or the content, or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, Live Nation- Hollywood Casino Amphitheatre - Chicago , suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). If you do not purchase tickets during the specified time period, your exclusive rights to the Seats will expire. Being out with friends who are vaccinated, having friends and family over who are vaccinated, it is time to do that, Loafman said. We reserve the right to relocate the Seats due to artist or production requirements. IN NO EVENT WILL WE, OUR LANDLORDS OR LICENSORS, OR THE CONCERT PROVIDERS, SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND ANY SEAT OR TICKET, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. 2023 Live Nation Worldwide, Inc. All rights reserved. This season starts Aug. 5 with 3 Doors Down followed by The Black Crowes Aug. 7. If you have not committed to a new package within six months following the expiration date of your current package, we will issue you a refund. The amphitheater posted on. You bear all risks of inclement weather. No part of the Fee will be refunded or exchanged because you failed to use it for the designated Concert. Event date and time are subject to change. Visit Hollywood Casino Amphitheatre Tinley Park Travel Guide Top Hotels Close to Hollywood Casino Amphitheatre La Quinta Inn & Suites by Wyndham Chicago Tinley Park 7255 West 183rd St., Tinley Park, IL, 60477 $76 per night Jan 8 - Jan 9 Stay at this business-friendly hotel in Tinley Park. Cancellation of a Concert or postponement of a Concert outside of the Term in no way relieves you of your obligation to make full payment of the Fee amount stated on the Invoice. Acceptable proof of vaccination includes: California: California reimplemented its statewide indoor mask mandate to get ahead of the next wave of COVID-19 cases. As the Omicron variant has quickly become the dominant strain of COVID-19 in the United States, new requirements are popping up in order to help slow the spread of the virus. Venue organizers warned there could be longer lines with these extra security measures in place. If you have not committed to a new package by June 1, . A ticket is not redeemable for cash. This credit will be applied to the next Concert Season or Term. The following applies only to resale tickets to New York events: If you purchase a resale ticket to an event located in New York, you will receive a refund of the amount you paid for that resale ticket if: (a) the ticketed event is canceled (in which case you will not receive a refund of any order processing and delivery fees); (b) that ticket does not allow you to enter the ticketed event, unless the ticket is canceled due to an act or omission by you; or (c) that ticket fails to conform to its listing description unless you have pre-approved a substitution of tickets. In each case, without limiting any of our other rights or remedies, we will have the right to resell the tickets. Such fees are not refundable under any circumstances. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. . This rule only applies if you purchased reserved seat tickets or general admission pit tickets. . Please consult Live Nation- Hollywood Casino Amphitheatre - Chicago for additional terms and requirements. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Thu Jun 16, 2022 7:30 PM Hollywood Casino Amphitheatre - Chicago, ILTinley Park, IL Your use of other websites is at your own risk and is subject to the terms of those websites. The north suburbs are home to the largest number of fully vaccinated residents, at almost 52%, while 42.5% of west suburban residents and 40.3% of southwest suburban residents are fully vaccinated, according to the county. The sale price for any tickets acquired pursuant to this Agreement that are posted for sale on TM+ shall in no event be less than the greater of $35.00 or 115% of the face value of the ticket, in either case exclusive of taxes, charges and fees. The restaurant has seating for 36 inside and 40 on its patio. If you purchased any Additional Tickets for Concerts included in your Agreement, these will be subject to cancellation as part of Your Termination. The move to phase five ends capacity restrictions at places such as restaurants and bars, sports and entertainment venues, and the Archdiocese of Chicago lifted similar restrictions that have been in place in area churches. Tickets will be in the form of a digital ticket on your mobile device unless we advise you otherwise. If you're one of the 109 million peopleInsurer AAA estimates will travel at least 50 miles by air or car between December 23 and January 2, here's what you should know before you travel this holiday season. In the meantime, artists are determining vaccination or testing requirements for their own concerts. In these cases, we will attempt to contact you, using the information provided at the time of purchase. I saw the support from the community (to continue).. State arbitration laws do not govern in any respect. You agree to waive any right to a jury trial or to participate in a class action. We and Live Nation- Hollywood Casino Amphitheatre - Chicago make no warranty or guarantee about the quantity or quality of tickets that will be available for purchase if you pay such a fee, are a season ticket holder, are on the waiting list to be a season ticket holder or comply with registration or other requirements. Some concerts that had been scheduled for this season, including Santana and Steely Dan, have been pushed into 2022. "If you are opposed to this, you may have to sit out these shows until things get better," the club said on social media. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}. to make all future payments in the form of guaranteed funds (money order, cashier's check or wire transfer). If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. For people who didn't know about the requirements, organizers had small flyers that directed them to pop-up tents where medical crews were administering rapid tests, "My husband bought me tickets to go see Journey last year, and then they canceled,", e got the redemption tickets, he told me to pick a concert, and I picked Maroon 5. If you require a refund instead of the credit, you will need to request a refund in writing. You will have the exclusive right to receive one (1) ticket per Seat and any applicable VIP amenities, as stated on your Invoice, at the defined number of Concerts in the Concert Threshold. . Washington, D.C. Sleater Kinney tweeted that they would be requiring proof of vaccination or a negative test at concerts in seven other cities in addition to St. Louis. A negative COVID-19 test can be presented in lieu of vaccination. "We got the redemption tickets, he told me to pick a concert, and I picked Maroon 5.". You will have the exclusive right to receive one (1) ticket per Seat and any applicable VIP amenities, as stated on your Invoice, at all Concerts at the Venue during the Concert Season. Disputes, Including Mandatory Arbitration and Class Action Waiver. Any renewal will be subject to the same terms and conditions offered to other purchasers at that time. . If a refund is available for your event, and you choose the refund option, any additional upgrades or add-ons will be refunded to the original method of payment used at time of purchase, which is usually completed within 30 days. In most cases, travelers need to upload proof of vaccination or testing to receive a QR code. 1999-2023 Ticketmaster. Indoor dining (restaurants, bars, breweries, microbreweries, and distilleries), Indoor fitness paces like gyms and indoor group fitness centers, classes I, Indoor sports complexes, stadiums & arenas, Event spaces such as hotel ballrooms, event venues & reception halls, Pool halls, bowling alleys, indoor play centers, arcades, skating rinks, indoor playgrounds & arcades, Casinos, racetracks & video poker establishments, And large outdoor events with more than 500 people if the total attendance is more than 50% of the outdoor venue's capacity, Cafes within larger spaces (like museums), Sports venues that serve food or drink for onsite consumption, Other entertainment venues that serve food or drink for onsite consumption, Casinos where food and drinkisallowed on the floor, Food court seating areas should be cordoned off and have someone checking vaccine status on entry to the seating area, Indoor exercise and recreation establishments, Indoor professional and collegiate sports. In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations: All fans will provide printed proof of a negative COVID-19 test within 72-hours prior to entering the venue, OR must be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination - either the original vaccination card or printed documentation providing proof of immunization. As people piled in, they said they're willing to take extra steps to see their favorite songs live on stage. Returned or dishonored checks may be subject to a handling charge. You forfeit any amount remaining in the Ticket Bank at the end of the Term, unless a credit is owed due to the cancellation or postponement of a Concert as described in Section VI-B. The Last Updated date above will tell you when these Terms were last revised. Vaccination is just a community good, something we can do for one another, Dr. Mark Loafman, chair of family and community medicine for the Cook County Department of Public Health, said Friday. Live Nation- Hollywood Casino Amphitheatre - Chicago Privacy Policy, Live Nation Premium Seat Program Terms & Conditions. The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules and Procedures or, if applicable, its Comprehensive Arbitration Rules and Procedures, and any applicable supplemental rules. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. If you have not committed to a new package by June 1. We cannot guarantee that you will have the right to renew the Agreement. If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer. For purposes of this Agreement, each day of a multi-day music festival shall be considered a separate Concert. Quick Links . IN NO EVENT WILL WE OR Live Nation- Hollywood Casino Amphitheatre - Chicago , SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT . Oct. 22, 2019. . In no event will delivery charges or any other amounts be refunded. By completing your purchase of tickets under this program, you expressly agree to these Terms, which together with your Invoice, constitute the Agreement. We may make changes to these Terms at any time. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE SITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE, (e) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, OR (f) ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. You may not use tickets in any connection whatsoever with any advertising, promotion (including contests and sweepstakes) or other commercial or trade purposes without our express written consent. Here are five ways to experience the USAs national parks for spring break 2023. As Illinois shifted to the last phase of its COVID-19 pandemic reopening plan, the pastor of St. Elizabeth Seton Catholic Church in Orland Hills said he was looking forward to Mass, sans shield, and glad that we are all back together.. The Hollywood Casino Amphiteatre in that suburb had not hosted a concert last year due to the pandemic but the 28,000-seat venue, near the interchange of Interstate 80 and Harlem Avenue, is gearing up to resume shows. However, if your dispute is regarding the re-sale of a ticket for any event located in Illinois, then these Terms will be governed and construed in accordance with the laws of Illinois, without regard to conflict or choice of law rules, and you consent to personal jurisdiction, and agree to bring all actions, exclusively in Chicago, Illinois. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR. Washington StateWashington State statewide requires proof of vaccination or a negative test administered within the past 72 hours for anyone 12 or older who is attending a large event. Michael Rapino, President and CEO of Live Nation. Off the mainland in places like Hawaii, Puerto Rico, or the US Virgin Islands you'll need to do a little more preparation to travel. Michael Rapino has led Live Nation Entertainment as the Chief Executive Officer and President since 2005. . You will have the exclusive right to receive one (1) ticket per Seat and any applicable VIP amenities, as stated on your Invoice, at all Concerts at the Venue during the Concert Season. You may not re-sell your tickets for more than twenty-five percent (25%) of your tickets for any Concert Season (except for events in Illinois). We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates someone elses rights. Event date and time are subject to change. St. Louis forecast: Mostly clear tonight into Sunday, warmer afternoons through Monday. If you have not committed to a new package by June 1. If one or more Concerts during the Concert Season is, for any reason, cancelled or postponed and rescheduled for a date outside of the Term, you will be entitled to receive replacement tickets to a mutually agreed upon Concert on the remaining schedule, subject to availability. FAQ page 1099-K Form: Answer to Some Common Questions. Please refer to the below FAQs and our Purchase Policy for more information. "Opt-In Per Concert Price" means the per-Concert price set forth on your Invoice. CANCELED EVENTS What are my options? Any renewal will be subject to the same terms and conditions offered to other purchasers at that time. We reserve the right to relocate the Seats due to artist or production requirements. Its kind of weird.. This can be a PCR or rapid antigen test. If an event has been postponed, it means the Event Organizer is still working to determine whether the event will be rescheduled or canceled; in the meantime, your tickets (including any updates or add-ons, such as parking) are still valid and no further action is required. His leadership has helped transform Live Nation into the top live entertainment brand in the world, with operations in 40+ countries and an annual revenue of more than $10 billion. ST. LOUIS, Mo. The status of your event, and any options available, can always be found in your online account. You will be required to pay the full Fee indicated on your Invoice regardless of the number of Concerts held during the Concert Season or the number of Concert tickets you actually use. The fact that we may link to those websites does not indicate any approval or endorsement of those websites. Ozinga Field, the Crestwood home of the Windy City Thunderbolts baseball team, opened to full capacity as of Tuesday, in time for a home stretch that features 10 games over nine days. Consider these eight intriguing destinations for couples, all over the US. Stay alert at all times before, during and after play or performance. I will never go here again without paying for premier parking. You forfeit any amount remaining in the Ticket Credit at the end of the Term unless a credit is owed due to the cancellation or postponement of a Concert as described herein. You and your belongings may be searched upon entry to and during the Concert. Any notice or other communication under the Agreement will be in writing and will be effective upon the earlier of actual receipt, five (5) days following deposit into the United States mail (certified mail, return receipt requested), the next business day following deposit with a nationally, recognized overnight courier service, or the same day following transmission of a legible facsimile copy or email during regular business hours. Without limiting the foregoing, you will not contact us or the Venue to seek a refund or exchange when that is prohibited hereunder or by our policies or those of the Venue, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets. The headliner, Maroon 5, required fans to bring proof of vaccinations . You are responsible for paying all Fees by the due dates set forth in the Invoice. St. Louis police: Suspect shot by officer after SWAT pursuit ends in Jennings, Jury awards former ESOP president $300K in lawsuit against St. Louis. A large event is described as an indoor event with more than 1,000 attendees and an outdoor event with more than 10,000 attendees. Orders are processed only after a billing address, and other billing information, has been verified. The number of tickets and VIP amenities per Concert which may be purchased against the Ticket Bank will be based on availability at the time of your request and any applicable artist or Venue restrictions. The JAMS Rules are available online at https://www.jamsadr.com or by calling (800) 352-5267. Businesses are no longer required to mandate masks for employees or customers, but can, on their own, keep that requirement in place. The Site contains links to other websites that may not be owned or operated by us. You will not be able to obtain a refund or exchange after a ticket has been purchased, unless required by law or otherwise permitted by Live Nation- Hollywood Casino Amphitheatre - Chicago . COVID-19 is an extremely contagious disease that can lead to severe illness and death.