/**/Want to tell us more? Some resources contain additional objects in child collections; these resources have an additional Child collection access URLs field in their Online Help articles. This entity's purpose is to describe a Resource - Role - Department relationship. Creating titles using key words will allow you to find notes later in lists and searches. You can create additional mailboxes, but you won't be able to activate them. You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. On notes that can become a notification email, attachments can be included. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. We then put time entries in through Autotask. Create Tickets in autotask using REST api in python Ask Question Asked 7 months ago Modified 7 months ago Viewed 145 times 0 I am new to autotask. To obtain extended information about entities and their field data, use the GET API call. The properties represent data fields. Open the Datto Help Center. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. This entity contains ticket associations for documents in Autotask. There is no warning. For a list of all currently available entities, refer to the , or check the Online Help's table of contents. The date/time stamp indicates the date and time the status was last refreshed from the task or ticket. To learn more, refer to The Rich Text editor. function SendLinkByMail(href) { Access to version 1.6 will deactivate in Q4 2024. Please open the solution (the C# one) in Visual Studio and work with the sample code there. Thanks for your feedback. What could be the reason? Ticket cannot be created with an inactive TicketCategory. This entity enables you to decrease inventory counts associated with the InventoryProducts entity. Making statements based on opinion; back them up with references or personal experience. Each entity description includes the following information: Note that actions are governed by the permissions of the logged-in end user; for example, although a Company entity allows a create call, the logged-in end user may not have permission to create a Company entity. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. Adding or editing a note To open the page, use the path (s) in the Security and navigation section above. Although the data will remain intact and will be reportable, it will not be viewable in the ticket in Autotask. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). IMPORTANT When this feature is released, we will change the Publish settings of ticket and task notes and attachments to Internal &Co-managed for all tickets and tasks where the Co-managed Visibility is set to Visible. If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. A project defines and organizes a group of related tasks, events, and documents. If the Can edit Status of Complete tickets (does not apply to Autotask Web Services/API) permission is cleared for your security level, you can update the status of incomplete incidents. This entity describes an Autotask Company Contact that has access permissions for the Client Access Portal. Need troubleshooting help? Calculated in hours only. [CDATA[*/ LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. This entity's purpose is to describe a predecessor/successor arrangement between two project schedule items. This entity contains the attachments for the CompanyNotes entity. This entity contains the attachments for the Resources entity. This entity allows you to track the progress of the opportunity and generate sales forecasts. If no asset or contract SLA, then check the Ticket Category. Read-Only:Read-Only fields cannot be changed by, Required: Required fields must be present when you attempt a. Assets are Products with an association to a Company entity. This entity contains attachments for the Companies entity. This article provides a general technical overview and index of the resources (entities)that you can access via the AutotaskRESTAPI. } It allows you to compensate for the Block Hour fixed rate by applying a multiplier to specific role rates. It shows the Task Number or Ticket Number, Task Title or Ticket Title, and Company fields, plus the quick copy icons. Some users wanted a benchmark of the new API. https://www.autotask.com/, Press J to jump to the feed. This entity's purpose is to describe a multi-level approval record for an Autotask time entry. Have an idea for a new feature? ProblemTicketID cannot = TicketID of a ticket that is already associated with a ProblemTicketID; that is, an incident ticket already associated with a problem ticket cannot become a problem ticket. This check box will only appear if the ticket to which the note or time entry is being added is a problem ticket with at least one incident. A new inactive attribute value cannot be assigned. The function of this entity is to describe the associations between Change Request tickets and both Incidents and Problems. That InstalledProduct must also reference a Product that is EligibleForRma. This entity contains checklist items related to documents in Autotask. This entity describes the Resource and Role through the Queue association. [CDATA[*/ NOTE When opened from the Ticket Time Entry dialog box or page, you can select the Internal Only check box. and not visible to the API user when inspecting the Extension Callout on edit and when creating a new Extension Callout. /*]]>*/Want to tell us more? Need troubleshooting help? Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. A place where magic is studied and practiced? Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. Do new devs get fired if they can't solve a certain bug? If ChangeApprovalStatus = Assigned, user can change it to Requested (only). For more information about attachments, including call syntax, thresholds and limits, and a full list of attachment entities, refer to Working with attachments in the RESTAPI. This will populate the LOB field with that selection when creating any entities where LOB can be applied. Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, Read the instructions and follow the path. Quote Items define a line item added to an Autotask Quote. This resource describes contract billing rules that generate charges which allow you to bill your customer by the end user or by the asset. Refer to Adding and managing attachments. Refer to. If the ticket category = 'RMA', the InstalledProductID is required. It allows developers to use the API to implement multi-tier approval for Autotask time entries. Refer to API-only Ticket Categories. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This entity's purpose is to describe a transaction where a specified quantity of one Inventory Item entity transfers from the items currently assigned Inventory location to another Inventory location. Want to learn about upcoming enhancements? It will not appear on the New Ticket Note or New Ticket Time Entry form. Click on Service Desk/Ticket Categories. This section will be expanded if the note or time entry has at least one attachment. Web Services is, however, aware of and will check existing multiple resources on a ticket and will not allow any resource to be assigned as primary resource if that resource is already a secondary resource. 2. This entity's purpose is to describe a Service entity assigned to a ServiceBundle entity. Refer to Creating Knowledgebase articles from tickets. Update Status on {#} incident(s) (tickets only). [CDATA[*/ var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Open the Kaseya Helpdesk. This entity's purpose is to describe a billing Work Type (Allocation Code) that is excluded from the contract to which the set applies. This entity's purpose is to describe a cost associated with an Autotask Project. Edit: oh and for the REST API, the ID field isn't needed, just so you are aware.
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